Remote Support Package

Did you know Drax technology has recently introduced a remote support package for its powerful AMX alarm management system?

Do you have a problem supporting Drax Technology’s AMX alarm management system when key staff are busy or on holiday? Are you contractually bound to a SLA or do your customers demand a resolution immediately? Drax Technology has a solution for their accredited partners that may help and now offer remote technical support for installed AMX alarm management systems.

Remote technical support is offered to accredited partners and can be enabled by paying an annual support package fee. In return and at your request, we can take control of the installed AMX PC or PCs remotely to assist the engineer on site resolve any issues.

Subscribing to the support package will also entitle your engineer to priority telephone support. If we are unable to resolve the issue using the remote support facility and a visit to site is the only option left open to us, you will not be charged for our engineer’s time when he makes the initial trip to site. (Excluding any expenses e.g. flights, hotels etc.).

Many of the issues reported by customers can be resolved quickly and efficiently using the remote support package without the need for a Drax Technology engineer ever to visit site. This reduces the expense to you, our Partner. Additionally, using the remote access facility should speed up the time taken to resolve the problem, leaving you with a satisfied customer. To enable Drax Technology to provide this facility we will of course require a connection to the internet.

So for peace of mind when you have staff on holiday or off sick or you just want that additional reassurance that the manufacturer, Drax Technology is there to help. Please give us a call for more information. If you would like to subscribe to our newsletter “Get Connected” to keep up with our latest developments please click here.